Careers with the Vogel Family of Businesses

Customer Service / Data Entry
Valley Waste Service, Inc. is seeking an assistant with strong customer service skills to work in our fast-paced environment and provide excellent customer service. ESSENTIAL RESPONSIBILITIES: - Handle inbound calls for customer and prospect inquiries, such as service increases/decreases, service problems, billing questions, and pricing for various services. - Maintain excellent customer relations with existing customers to minimize customer loss. - Keep accurate records of customer interactions. - Data Entry. - Administrative duties as assigned. - Interaction with operations, administrative, and sales staff as needed. MINIMUM QUALIFICATIONS: - 1-2 years relevant work experience. - Multi-line phone experience in a call center environment is a must. - High degree of proficiency in MS Excel and MS Word. - Strong analytical, prioritizing, interpersonal, and problem-solving skills. - Ability to work in a fast-paced and deadline-oriented environment. - Working knowledge of the waste industry is a plus. PHYSICAL REQUIREMENTS: - The job is normally performed indoors. The ability to remain stationary for extended periods of time, as well as the ability to move about the office occasionally, is required. - While heavy lifting is not required, the ability to occasionally exert 10-20 lbs. of force is required. - Good manual dexterity is required to use common office equipment in an office environment.